Md Sohel Rana
Looking for a different Md Sohel Rana?
Skills
Timeline
Professional experience for Md Sohel Rana
- 3 years, Feb 2020 - Jan 2023
Technical Support Engineer
BRACNet Limited
1. Diagnosed and resolved software and network issues, improving operational efficiency. 2. Monitored network performance with Nagios, Centreon, and WhatsUp Gold and other tools. 3. Collaborated with vendors to address network service issues, ensuring continuous service operations. 4. Provided technical support via phone, email, and on-site, achieving high customer satisfaction. 5. Managed a ticketing panel for complaints and resolution updates.
- 1 year and 4 months, Oct 2018 - Jan 2020
Technical Support Engineer
IBSS - Integrated Business Systems & Solutions PVT. Ltd.
1. Monitoring the performance and capacity of virtual servers using a variety of tools 2. Diagnose server or network alerts and events, while also researching and identifying the system issues. 3. Ask customers targeted questions to quickly understand the root of the problem. 4. Track and document all issues and resolutions in detail. 5. Testing different apps manually and giving end-user support
Educational background for Md Sohel Rana
- Current 2 years and 8 months, since Oct 2023
Information Technology
Frankfurt University of Applied Sciences
Languages
English
C1 (Fluent)
Bengali
C2 (Expert / native speaker)
Hind
B1-B2 (Good)
German
A1-A2 (Basic)
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