Medana Spanache

FATCA Specialist fraud investigator AML Reporting Officer suggest new services/products and innovative sales techniques to increase customer satisfaction product development (including terms and conditions and all necessary insurance documents), testing and implementation of new products technical underwriting (customer eligibility, occupational hazard, medical and financial risk analysis) claims handling insurance premiums reconciliation premium investment banc assurance

responsible for the development of the overall project plan, content and timeline participated in Executive Steering Committee meetings creating regional sales plans and quotas in alignment with business objective monitoring team's performance and motivating them to reach targets product trainings for agents identify hiring needs, recruitment, selection and train new salespeople; prepare daily, monthly, quarterly and annually sales reports and submit the findings and analysis to top management

set department priorities and goals daily, weekly and monthly monitoring team of 27 people in order to achieve the objectives identify hiring needs, recruitment, selection and train new arrivals providing high quality customer service testing and implementation of new products motivating customers to use the company's services more by selling them new products motivating customer to remain in the company by reselling the products

• Increased knowledge of financial services; • Understand customer expectations, patterns, and behaviour; • Organize an effective customer service team