Irwin Gooding

Responsibilities: • Site Survey's • Advising on infrastructure • Setting up of new equipment • Business Analyst / Project Management functionalities • Testing Configurations • Customer Relationship Management • Workshops • End User Training • Documentation • Team Leader / Remote Management

Testing Coordinator within a CS upgrade project. -Write the functional test cases -Tools: HPALM -Raise / track defects -Prepare relevant project documentation -Track deliverables •Deal with 3rd parties •Supporting the IT Project Manager / IT Project Coordinator and liaise with the vendor. •Point of contact •Update on a monthly basis project plans, JIRA, Risk Registers •Requests for proposal (procurement process) •Communication with all parties •Currently working with HR and SAP

A structured reporting support function for the new IMP (Information Mgt Portal) based on Content Server 10 (OT) for above 15.000 users located all over the UK New Blue Badge automated system and a new Complaints System using CS10 -Workflow configurations -Testing, including UAT -Implemented Facets and Columns on CS10 for system ease of use -User requirements -Documentation for Technical Teams and for End Users -Training sessions for Tech Sup staff and End Users -Production of E-Learning information

-Organize the internal support recording function to enable the tracking of customer requests from potential sales enquires within a focused market of Aquatic, Equastrian, Garden and Pet centres. -Document the support / installation processes -Implementation of a basic change control structure -Assisted with onsite system repairs / installations and system builds

-Manage support of internal core systems within a Wintel environment -Support a Coins installation -Support the company intranet ERM (Livelink - Kier’s ERP system) on OpenText using Input Accel -Allocate support calls with 3rd party support and remote technical staff, also providing 3rd line assistance -Deliver internal / external training where required -Updating procedure documentation -Update documentation ref upgrade changes to the document management system, for tech staff and end users

-Infrastructure landscape, ensuring that anti-virus is installed and kept updated (used by for 500 users) -Company backups and implementing a structure to provide prompt end user support, to agreed SLA levels -Building relationships with internal / external customers and to ensure that a level of expertise is maintained within the team through internal and external training where required -Managing the site installation setup of the new epos repair center facility to cater for system builds and testing

-Teaching Basic IT skills to age groups 21+ -Planning of class schedules in order to teach non-IT literate members of the public basic IT skills. -The IT introduction courses where taught on a weekly basis, where a new batch of students would start each week. The existing students would then move to a new area within the organization, within this area they would then be able to practice their new skills under the observation of the tutor.

-As part of my teaching course I volunteered to assist in the Headway classes -Challenging role teaching IT skills to beginners age 18+ -Acting as a mentor role for some of the students -Teaching Microsoft office suite as part of delivering the ECDL course.

-Setting up of new equipment -Advising on a network infrastructure, and costs also taking into consideration the limitations of not owning the building which would require this new infrastructure Note: For a private College

A project to manage installations to include the build off site of the Linux server for part of the Thistle group hotels, based in Germany Belgium, Norway, Portugal and US (DSL and Ethernet networking solutions, VPN’s, Win2000, IIS 5, ISDN. Linux Server) -Working within a Prince 2 methodology environment -First point of contact -Feasibility reporting and presentations

-Procurement, installation, management and support of IT systems (hardware & software, PC & Mac) e-mail systems migration from Lotus to Exchange 2000, connectivity, phone system, utility systems (fax, copiers, air-conditioning), power, and security. -Main project implementation of a new site for expansion/disaster recovery, also phone system upgrade plus implementation of a helpdesk logging system -Managed a team of 6 -Perform appraisals -Cat5e cabling, upgrading the firewall, maintain backups

Provide technical management assistance and development of a new company directive using Lotus Notes, (Germany, Switzerland & UK) to over three hundred users; -2nd & 3rd line support of in-house systems, both software and hardware -Equipment and software evaluation, procurement, build and deployment -Production of procedural and technical documentation, research and development -SSADM, Prince Methodology, Visio, Vantive, Exchange 5.0, 5.5, TCP/IP. -Cluster Server Technology