Mehrnoosh Mohseni

• Designed and maintained Citrix CVAD (XenApp/XenDesktop) environments • Implemented core components: Delivery Controllers, StoreFront, Director, WEM, App Layering • Managed VMs via MCS/PVS across Citrix, VMware, Hyper-V • Performed tuning, patching, & capacity planning • Resolved 2nd/3rd-level Citrix issues • Integrated Citrix with Active Directory & enforced GPOs • Ensured compliance through updates & monitoring • Provided Tier 2 support & user training • Contributed to agile projects & app integration

• Configured & maintained Citrix CVAD (XenApp/XenDesktop) on Hyper-V, VMWareESXi, & Citrix Hypervisor • Implemented core components incl. StoreFront, Director, WEM, Load balancers & Access Gateways • Optimized published apps for performance & user experience • Managed profiles & Group Policies (GPOs) for stability & security • Provided daily technical support & ensured system uptime • Performed patching, monitoring, & compliance tasks • Collaborated on IT projects & resolved multi-tier issues via ITSM tools

• Managed virtualization on VMware ESXi, Hyper-V, & Citrix Hypervisor • Provisioned and supported Citrix CVAD with MCS, PVS, & Profile Management • Set up components: StoreFront, Studio, Director, WEM, App Layering • Analyzed VDI performance & resolved user session issues • Maintained documentation & performed VDI admin tasks • Administered AD, user accounts, & GPOs for access control • Executed patching, updates, & backups for system stability • Provided support across hardware, OS, & network environments

• Designed and rolled out Citrix VDI environments across Hyper-V, VMware ESXi, and Citrix Hypervisor • Installed core Citrix components including Delivery Controllers, StoreFront, and Studio to support scalable virtual infrastructure • Configured and documented network setup, testing, and deployment to ensure smooth Citrix rollouts and maintainability

• Gained hands-on experience in system setup, hardware diagnostics, & basic networking support • Assisted with Linux OS installation, Active Directory user management, & antivirus deployment • Monitored network devices & assisted daily IT operations and basic troubleshooting • Tested and launched Citrix CVAD (Virtual Apps & Desktops) in lab environments • Set up user access and policy controls via Citrix Studio and Active Directory • Contributed to documentation & L1 support under senior team supervision