Mehrnoosh Mohseni

• Designed and maintained Citrix Virtual Apps and Desktops (CVAD) environments • Implemented Delivery Controllers, StoreFront, Director, Studio, and Workspace Environment Management (WEM). • Provisioned and managed virtual machines using MCS and PVS across Citrix Hypervisor, VMware ESXi, and Microsoft Hyper-V platforms. • Diagnosed and resolved complex issues related to user sessions, application delivery, profile management, policy enforcement, and machine registration within Citrix ecosystems.

• Configured, deployed, and maintained Citrix Virtual Apps environments. • Implemented Citrix infrastructure with a focus on servers, load balancers, and access gateways. • Handled deployment of virtual applications and addressed performance, latency, and connectivity issues. • Governed user profiles and group policies to ensure stable and consistent user experience.

• Executed daily IT support by diagnosing and resolving software, hardware, and network issues. • Inspected IT infrastructure, including physical and virtual servers, ensuring stability and security. • Aided in system configuration, updates, patching, and implementation of essential security measures. • Engaged in internal IT projects interacting with other departments, gaining project coordination exposure.

• Managed virtualized environments across VMware ESXi, MS Hyper-V, and Citrix Hypervisor platforms. • Provisioned Citrix VDI solutions, including CVAD with MCS, PVS, and Profile Management. • Monitored performance and addressed user issues via Citrix Director, ensuring secure virtual desktop delivery to diverse endpoints. • Handled administrative duties such as App Layering, WEM, and StoreFront. • Gained hands-on experience in Linux-based system administration.

• Collaborated on CVAD deployment and configuration for internal and client environments, including virtual machine provisioning with MCS and PVS. • Defined user profiles and policies using Profile Management and GPOs. • Administered Citrix StoreFront and Citrix Director monitoring, while maintaining detailed documentation of infrastructure changes and configurations.

• Delivered technical support across hardware, OS, printers, networks, and end-user systems, ensuring operational reliability. • Administered Active Directory user accounts, permissions, and GPOs. • Performed updates, patching, and backups while monitoring systems. • Documented configurations to maintain continuity and compliance.

• Designed and streamlined Citrix VDI environments across Hyper-V, VMware ESXi, and Citrix Hypervisor platforms. • Prepared and launched key Citrix components, including Delivery Controllers, StoreFront, and Studio, to support scalable infrastructure. • Configured networking setup, testing, deployment, and documentation to ensure seamless rollout and maintainability.

• Installed and configured Citrix Virtual Apps and Desktops (CVAD) components in lab environments; tested and deployed virtual desktops and published applications. • Set up user access and policies via Citrix Studio and Active Directory; contributed to troubleshooting and issue resolution under senior guidance.

• Provided first-level technical support across hardware, software, and networking; installed and customized OS, office tools, and endpoint security solutions. • Assisted with Active Directory account management, monitored network hardware, and gained practical experience in IT operations and troubleshooting.