Melania Carta

Fresh produces sales and export operations covering English, Portuguese, and Russian speaking markets (esp. Australia, Brazil, Kazakhstan, Taiwan, and Europe). Interacting effectively with cross-functional departments (production, quality assurance, logistics, finance) to streamline operations. Coordinating overseas export of goods and ensuring documents and procedures compliance. Coordinating shipments with customers and freight forwarders.

Lisbon-based company importing and selling medical devices for the dental industry into the Portuguese market B2B. Serving as first point of contact for assigned portfolio account management matters. Processing orders and coordinating loading/shipments. Problem solving. Identifying new business opportunities. Balancing multiple tasks within deadline-driven atmospheres while providing top-level customer service. Drafting reports on account status.

EMEA and LATAM Retained Executive Search – candidates research and lead generation, phone screening and face-to-face interview, reference checking, candidates’ feedback, meetings and international travel scheduling, diary management, reports generation and other administrative support.

Translating legal and technical EU documents (EN-IT) and managing terminology projects.

Overseeing Purchase and Sales Operations: wine import and customs operations, supplier relationships management, inventory management, order lifecycle management (quotation, order, delivery, complaints, payments collection). Coordinating shipments/loadings with suppliers, customers and third-party logistics providers. Raising & checking invoices, credit notes, processing goods returns and reports of non-conformity. Creating and generating reports, presentations.

Reporting to Call Center Supervisor. Managing the Italian team (10) and training new hires. Coordinating material collection with 3PL. Daily reports generation and KPI monitoring. Handling inbound and outbound customer calls, dealing with customer’s complaints.

TRKI 2 Certification, Russian language for foreigners, advanced level

MSc in Scientific, Technical and Medical Translation with Translation Technology, English, Portuguese and Italian.

Law, Sociology, Economics, Russian language, Portguese language