Melissa Wascheszio

Total Account Management - Establish and maintain relationships with key corporate accounts to encourage repeat transient as well as group & event business Oversee business leads e.g. RFP Qualifier and the RFP process Research and qualify new accounts proactively Increased ADR by 4%, room night production by 8%, resulting in an overall revenue increase of 15%

Leading the sales process for event and group inquiries with focus on large bedrooms inquiries Responsible for quotation of hotel information, rates & availability, contracting business, detailing of events/group requirements and leading the billing process Achieve a level of service, quality and professionalism that establishes future business relationships

Co-ordinate booking processes from the enquiry stage to event execution Accountable to conduct site inspections and meet clients to discuss their requirements Quoting rates within the pre-defined parameters, prepare contracts, detail event orders and lead billing process

Internship exposure to different departments: Group Sales and Catering, Conference Services, Food and Beverage, Front Desk, Housekeeping, Human Resources and Accounting