Meltem Savim

•Built up bank callcenter with ACD, IVR and CTI solutions, CRM projects(inbound-outbound-cross selling-marketing telesales, chat and SMS, collections, multi-channel solutions), works in CallCenter, Internet and Telephone Banking Projects, Card Operations Projects, organize tests, contact with 3rd party to growing the project and analyze the solutions.Since Jan. 2008 works in Turkish Ziraat Bosnia dd Bank card operations as managerial contact person

Built up CallCenter with ACD, IVR and CTI basis of integration technical solutions,trained the agents how to use callcenter properities and call masters, manages inbound-outbound-cross selling-marketing telesales,chat and SMS, collections, collabrate calls, decreases the customer compliants.Gets honour with company’s presence to well-education programs with accommodations

Gets especially training for aviation, have certificate of different type of plane,  Roles in managerial department; beside of works on board, works in office as well, and manages more than two hundred cabin crew, coordinates and motivates them in social and cultural facilities, determines the training needs according to craft types, planning, organizing and coordinating the flights,reports directly to Head of Pilots,educates the newest trainer staff,solves the customer complaints