Merab Bakradze

Working with CRM and ticketing systems · Multichannel communication · Documenting and maintaining customer data in the system · Service-oriented consulting and problem solving · Processing customer inquiries, complaints, and support tickets · Customer care and support

Registration and acceptance of shipments Assignment of tasks to couriers and coordination of logistics Sorting and distribution of deliveries by region Customer support and service-oriented communication

Digital image editing and vector graphics using Adobe Photoshop and CorelDRAW Design and development of professional marketing materials (posters, flyers, brochures, social media visuals) Concept creation and creative ideation to realize custom client projects Development and adaptation of visual motifs for textile printing, merchandise, and branding

Management of orders, inventory movements, and master data within the 1C ERP system Participation in the procurement process for software design materials and operational resources Preparation of reports and analytics for internal departments Maintenance and updating of client and product databases Support in the optimization of internal administrative and workflow processes Sorting, inspection, and distribution of goods within the system Monitoring and documentation of delivery and logistics processes

Provided end-user technical support for hardware and software systems, ensuring stable and efficient operation Analyzed application processes and identified root causes to improve performance and reliability Developed and implemented optimization actions, achieving smoother internal workflows Installed and configured new systems and applications in alignment with operational requirements Conducted preventive maintenance and inspections on office equipment to minimize downtime