Mercedes Sanchez Rodriguez

• Manages efficient use of Roche’s software assets on a global basis • Supports customers with licensing expertise • Delivers best practice solutions related to licensing • Runs scheduled compliance reports for assigned software applications • Ensures contractual and legal compliance • Manage internal/external audits related to Licence Compliance

Project Manager in charge of global IT projects within Pharma division Project Management Methodology (PMI) Virtual Global Teams Coordination - more than 20 stakeholders • Define roadmap and strategy of impacted business areas and existing systems • Financial and technological Assessment /Mgmt. • Licensing/Lifecycle support requirements • Time and Resource management: Project contractors staffing • Documentation management, Quality control • Definition and update of ITIL processes and SLA

Customer and Provider management and liaison. Contractual reviews (RFPs). SLA tracking. Budgeting forecast (Total contract value 25 Mio $). Escalations, Incident, Problem, Configuration and Change management. Reporting. Invoicing. ROCHE KNOW-HOW: • Successful hand over of local technologies, processes, documents and technical support from the North America region to a new centralized model: creation of the Madrid Global Shared Services Centre.

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