Meritxell Tarrés Bolós

- Presentations and budgets of future locations and dates of global company events - Implementation and management of the website and registration tool - Planning marketing and communication material (leaflets, posters, name badges...) - Negotiation, contracting and coordination of suppliers - Technical and Scientific secretariat - Group management on site and guests relations - Post-event evaluation

- Quote of corporate events (meetings, new product's launch, international fairs...) - Site inspections with clients - Negotiation, contracting and coordination of suppliers - Group’s assistance on site and incident management - Development and design of event documentation (agenda, signage, seating...) - Management of invoices and payments

- Search and management of accommodation for clients attending national and international medical congresses - High negotiation with preferred suppliers with global collaboration agreements (hotels, local DMC, Housing Bureau, ...) - Preparation of proposals indicating savings, reduced costs and date of option - Processing of registration of congress participants - Comercializing of German, French and English speaking markets

- Taylor made PowerPoint presentation and budget proposal for clients - Negotiation with suppliers - Reservations and program’s documentation management - Logistics and corporate project operations (incentives, congresses, meetings...) - Control of contracts, invoices and payments

- Accomplish the company’s budget target - Consolidate the relationship with companies and agencies - Achieve the quality standards and service goals - Fulfill contracts, proforma invoices and control of anticipate payments - Personalise attention and group in-house control

- Create, update, and maintain the hotel’s corporate client database - Negotiate commercial agreement with corporate and travel operators - Participate in the annual sales and marketing plan for the Hotel Group - Analyse production and monthly company sales - Account for travelling and foreign representatives expenses

- Handle new customer enquiries, send proposals, follow-up and sales calls - Site inspections with events agencies, corporate and individual clients - Negotiation of contracts including payments and cancellation policies - Coordination and supervise of all event - Revise and process group final invoices

- Organisation of courses, conferences, incentives, conventions and banquets - Maximise the hotel’s income by focusing on occupancy rates, selling additional products (such as early check-in and 24h rate) and increasing the hotel’s client base - Update, amend and cancel bookings for corporate and private clients - Train new staff on the hotel’s products and services

- Improve the level of guest services through complaint management and resolution, and client satisfaction surveys feeding back suggestions to appropriate departments - Review and correct the prior day journals and financial entries posted - Calculate commissions payable to travel operators - Ensure of customer service is consistently maintain - Perform ad hoc administrative tasks as require by the Hotel Manager

- Reconcile daily cash position, invoice customers & provide foreign exchange services - Ensure client invoicing was complete prior to the end of day system cut off - Control central switchboard consisting of 8 external and 4 internal telephone lines - Manage daily arrival listing including the cancellation of non-guaranteed booking, and room allocation

University Honours Degree in Tourism Management (English and French)