Michael Mark Vallescas

Provided comprehensive client support via phone, email, chat, & video, resolving technical issues and managing subscriptions, payments, and upgrades. Achieved 95% customer satisfaction, leading to higher retention. Led product demos and onboarding for new clients. Managed Stripe for payments and disputes. Administered HubSpot CRM to streamline communications and automate sales. Collaborated with engineering via Jira for issue resolution. Improved efficiency by creating knowledge bases & training materials.

Partnered with clients to align design solutions with their brand, goals, and target audience. Led meetings, gathered feedback, and presented design concepts to ensure client understanding and buy-in. Collaborated with designers, QA specialists, and supervisors to deliver high-quality assets on time and within budget. Stayed updated on design trends and best practices, ensuring modern and impactful deliverables.

Provided exceptional service and technical support to Verizon Wireless corporate clients, resolving device, SIM activation issues, and billing inquiries. Successfully de-escalated complaints, achieving a 90% first-call resolution rate and consistently exceeding customer satisfaction targets. Processed payments accurately, adhering to strict company policies to maintain data integrity and financial security.

Managed the Managing Director's calendar, optimizing time for lead engagement and conversions. Utilized LinkedIn and email marketing to increase lead generation by 15% and boost conversions by 10%. Streamlined sales processes, ensuring accurate CRM data and improved efficiency. Demonstrated strong organizational skills by effectively managing multiple tasks and priorities, consistently meeting deadlines and exceeding performance objectives.

- Conducted quality assurance on training and presentation documents for accuracy. - Performed QA testing on proprietary tools to ensure readiness. - Improved internal processes for better efficiency. - Managed a weekly podcast, overseeing production for timely delivery. - Provided transcription, web research, data parsing in Excel, and dashboard creation. - Maintained accurate documentation for easy access. - Ensured consistent formatting in all communications for professionalism.

Managed multiple client projects, coordinating with vendors for timely deliverables & providing progress reports. Ensured data integrity by cross-examining data for accuracy. Assisted the CEO with invoicing & lead generation. Coordinated with freelancers for efficient workflow & timely task completion. Improved internal processes, conducted quality assurance on training materials, and enhanced the business website for better user experience. Performed general administrative tasks to support team operations.

Led a team of 4 sales professionals in B2B prospecting & lead qualification, enhancing the sales pipeline & revenue. Used web research to assess prospects for our LED solution client. Conducted cold calls to C-level decision-makers, securing appointments. Spearheaded strategic campaigns, including tradeshows & webinars, to expand market reach. Collaborated w/ mgt for lead handoff & deal closures, maintaining clear documentation of interactions & effectively communicating our client's value proposition.

Collaborated with the Managing Director to develop and execute a content calendar, increasing website traffic by 25% and boosting engagement by 15%. Created and published high-quality content across formats like blog posts, whitepapers, and webinars, positioning ALSOF Publishing as an industry thought leader. Successfully managed client projects from ideation to completion, coordinating with freelancers, meeting deadlines, and ensuring top-quality deliverables.

Conducted outbound data verification to ensure accuracy and support targeted marketing, boosting customer satisfaction and engagement. Maintained a comprehensive customer database for effective segmentation. Proposed and implemented strategies to enhance audience engagement, leading to a 300% increase in social media following.

Developed client relationships by responding to leads, giving presentations, and providing quotes. Collaborated with developers for project execution. Utilized lead mining, cold calling, and emails for prospecting. Closed deals through email and meetings. Managed sales proposals, CRM data, HR tasks, and social media marketing. Improved Facebook following and employee engagement. Enhanced internal process documentation.

Provided exceptional service to 1-800-Flowers clients, resolving billing disputes, processing orders, and upselling products. Excelled in de-escalating complaints and exceeded customer satisfaction targets with effective problem-solving. Collaborated with cross-functional teams for seamless order processing and on-time delivery. Demonstrated adaptability during peak seasons, consistently exceeding performance targets while maintaining a positive demeanor.

Program Implementation Manager: Managed 20+ programs across Asia Pacific and North America, delivering on time and within budget, and developed training curriculums, ensuring high client satisfaction. Sales Administration: Led CRM implementation, trained the sales team, and optimized workflows, increasing sales efficiency and data accuracy. Process Improvement Officer: Optimized processes, reducing processing time by 15% and increasing productivity by 10%.

Offered top-notch customer service to authors in self-publishing, guiding them through services, requirements, and concerns with patience. Managed multiple book projects for timely completion and quality. Collaborated with teams to address author inquiries and ensure a smooth publishing process. Conducted quality assurance for service excellence and team enhancement.

I provided remote technical support to HP printer customers in the US and Asia-Pacific, efficiently troubleshooting issues and resolving technical problems. I consistently exceeded upselling targets by identifying customer needs and recommending additional products and services. My strong understanding of HP printer hardware and software enabled me to efficiently diagnose and resolve technical issues, minimizing downtime for customers and exceeding performance metrics.

Provided outstanding service and technical support to Sprint Mobile customers, resolving inquiries and troubleshooting issues. Excelled in QuickBooks installation support, earning top performer recognition. Demonstrated strong problem-solving skills by diagnosing and resolving internet and modem issues for QWest DSL customers, leading to successful upselling of speed upgrades. Consistently exceeded customer satisfaction goals.

nursing

Basic Programming