Michael ALene

• Spearheaded design for web, mobile, and Microsoft integrations across 5 scrum teams. • Slashed load times by 80% for 20,000+ users and drove a 20% increase in app downloads. • Executed 20+ user interviews and tests, identifying key pain points to streamline flows and lift customer satisfaction by 15%. • Crafted a 0-to-1 comprehensive design system documentation, standardizing 200+ styles and components.

• Slashed pricing time from days/weeks to seconds (60%+) and cut clicks by 73% (15+ to 5) • Deployed WalkMe to enhance navigation, lifting user adoption by 25% through streamlined onboarding and feature rollouts. • Secured top 3 rank at DAP DemoJam by delivering standout QuickSizer design and user engagement strategies.

• Facilitated Salesforce Classic-to-Lightning migration for 15,000 users with global teams (EMEA, APAC & LATAM), enhancing onboarding UX and cutting training time and costs. • Leveraged WalkMe Analytics to resolve user pain points, enhancing navigation and usability, resulting in higher user adoption rates. • Achieved the #1 on the WalkMe World global leaderboard for user engagement.

Human-Computer Interaction Mobile Application Programming Web Programming BigData and Algorithms Computer Architecture