Michael Dexter

• Manage the MacGregor Software Configuration Management (SCM) environment across NY, MA and Spain. • Provide liaison direction to remaining global SCM environment NY2, CA, MA2, IL, Canada, London, Dublin, Israel, Sydney, Melbourne, HK, Tokyo

SCM Software Consulting and Staffing

• Worked extensively on a daily basis with migration team to ensure success for each domain collapse. • Interviewed team leads from each domain to gather their business requirements, propose custom solution, document solution, obtain sign-off, finalize an execution plan, execute migration and be available as escalation lead for any potential fall-out issues. • Designed, Tested, Documented and Scripted migration plan. • Implemented first two domain collapses.

• Worked closely with Management and Sr. Management to create business processes, establish business goals, team building, report on new technologies and metrics reporting. • Escalation lead for the SCM environment. • Assisted Release Management team with coordination of release schedule. • Delivery of on-site support and end-user training. • Responsible for 24-hour on-call pager.

• Team Lead Migration Engineer. • Developed and Documented the complete set of steps and a cheklist for each team captain to use as their guide during the migration. • Escalation contact to the Jr. Migration Engineers, ensuring they were successful with their migrations. • Developed several standardizations which were adopted by all teams during the migrations; Source and Staging VOB, Component, PVOB and UCM Project structure. • Documented the roles and responsibilities of a UCM environment.

• Technical Support Engineer, end-user phone support. • Achieved 96% daily closure rate to calls taken by me. • Cross-Trained on several products; ClearCase, ClearQuest, Rose, Requisite Pro, and Test manager. • Team leader and Go-To person, and Tech Session host. • New hire mentoring program engineer. • Member of CraM team, worked closely with Product Management to determine future direction of the tools; ClearCase.

• Member of the North American Pre-Sales Engineering team; NAPSE StorageWorks. • Responsible for configuration of high volume storage and backup solutions; 6+ Terabytes. • Top 5 Engineers member with an Average Daily Call Volume of 40+ calls.