Michael Fritz

Developed transparent local interims process for U.S. customer requirements. Development collaboration with HQ to cover US needs in company-wide req. process and tool. Enabled teams to maintain valid requirements, early use of HQ process, streamline workflows, avoid last-minute changes. Central documentation of market-specific customer behaviors, expectations and use cases for effective communication with HQ. Observing competitive landscape and trends, exploring AI opportunities to enhance efficiency.

Managing team of up to 20 employees Main customer contact while maintaining existing and developing new business Recruiting and interviewing of potential candidates Contract position as Test & Problem Manager within the US development department of BMW NA Prioritization and communication of market relevant errors to BMW headquarters in Germany Local Team steering & Process improvements Participation in development of companywide tool chain, US specific requirements

Manager of single member LLC Consulting Services Website development, Marketing strategies, Web2.0 support Development and support of Visual Basic tools

Contract position as Test & Problem Manager within the US development department Prioritization and communication of market relevant errors to BMW headquarters in Germany Local Team steering & Process improvements Participation in development of companywide tool chain, US specific requirements

Innovation Officer, Webmaster, Application Engineer, IT support Developing and communicating processes Creation and support of Intranet site 'The Place to get Information' Marketing strategies, ROI tracking, Web2.0, Social Media Automation of recurring tasks with Microsoft Visual Basic Reporting (Sales, Profit, Accounts, POS, ..)

Resident Quality Engineer at BMW of North America Project Lead Teile Clearing Project for MOST bus components Primary interface to German engineering teams Team training for new products/functions Development of Automated Tracking and Reporting Tools (Excel VB), also used in Germany Decreasing warranty costs, decreasing no trouble found and detection of new fault patterns Audit support according to BMW Group Standard GS95004 and ISO TS16949:2002

Technical Hotline Support for MOST bus car series (E6x, E9x, E7x, R5x) Primary interface to German engineering teams Implemented Teile Clearing Project for the US market Supervision and training of Teile Clearing team Decreasing warranty costs, decreasing no trouble found and detection of new fault patterns

Resident Quality Engineer at BMW of North America Technical Hotline Support for MOST bus car series (E6x, E9x, E7x, R5x) Primary interface to German engineering teams Implemented Teile Clearing Project for the US market Supervision and training of Teile Clearing team Pre-analysis and replacement authorization decreased replacements about 60% (no trouble found) Implemented recovery functions for fatal SW problems with Siemens Head Unit (CCC) utilizing dealership tools: Avoided replacements with

Part Project Leader Opel EHU4 (GM Germany) in Product Test and Validation Focus: Navigation, On/Off, Software Loading Error analysis, documentation and verification of corrective action (Change Synergy) Design, implementation, maintenance and performance of tests for predefined products Start of production of ‘Entertainment Head Unit 4’ on schedule.

System integration of Navigation Systems (I-Bus, BMW) Root cause analysis of hardware and software related problems on component level Customer support, internal and external production support Participation in several task forces (Booster teams)

Configuration and repair of Windows PC's. Sales & Customer Support

Vocational training • Practical Education in Communication Electronics Engineering • Project: Processor (8085) controlled Harness Tester, programmed in Assembler • Project: ‘Photomultiplier Positioning System’ to be used in Particle Accelerator CERN

Operation and maintenance of SMD production line Rework and correction of production errors Function Test of product Ordering and maintaining required components

• Computer and Network Engineer • Specialized education in electronic communication technologies • Cisco Certified Network Associate (CCNA) • Cisco Training: Fundamentals of UNIX • Training for Trainer (AdA) • graduated valedictorian

Information technology - dual education