Michael Griffith

Consultant. Member of the Functional Support team for the European Space Agency (ESA) corporate applications including: - Support of the project lifecycle for web-based systems; - Knowledge management, training and customer care; - Generation and revision of functional and technical documentation; - Application of Information Technology Infrastructure Library (ITIL) standards and process modelling for business improvement solutions.

Project Manager within the Web Commercial Development Department, responsible for the development of Web Marketing strategies, projects and all activities related to the Search Engine Optimisation (SEO),Search Engine Marketing, Affiliation and Directory Shoppers programme

. Internship for development and writing of Master Degree Thesis. - Development of analytical tools for the statistical process control of risk cover and insurance payment processes.

Certification ISO 9000 and consultancy. Consultant. - Auditing and writing of ISO 9000 Quality Management System procedures and manuals for company’s customers; - Review and analysis of customers processes.

Capitaneria di Porto di Roma – Italian Navy Officer in the Rome Port Authority, Technical and Port State Control (PSC) Office, team coordinator and responsible for: - Technical and security duties related to the running of the Harbor activities; - coordination of Search and Rescue (SAR) activities

Quality System and ISO 9000 Association, main resposabilities: Preparation, auditing and feedback of courses held by the Association for the Quality culture in Italy.

Engineer, Business Adm, Process Control,Project manag., Quality Man. Systems. Thesis for Laurea title: “Il Controllo Statistico nei Processi di una Compagnia di Assicurazioni quotata. Il caso ERGO Italia” (April 2005).