Michael Loth

September 2016 till May 2017 - Contact Centre Agent May 2017 till November 2017 - Guest Relations Officer December 2017 till present - GRO at High Level Complaints team

Project managing events, Store openings and fashion shows in GCC countries

- Assisting Marketing with all signage and necessary documents for the Front of the house in the Re-branding process - Ensure maximum guest satisfaction by overlooking the front office operations, managing a multi-cultural team of around 25 team members and acting as DM in the absence of the FOM - Quickly became a trusted manager, leading by example with strong follow ups and attention to details to increase the guest satisfaction - Recording guest feedback, preferences and follow ups on special request

First of all I assist guests with a lot of various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. In upscale establishments, I am often expected to "achieve the impossible", dealing with any request a guest may have.

5* Superior Luxushotel und Member of Relais & Châteaux - Luxury hotels and gourmet .

5* Superior Luxushotel und Leading Small Hotels of the World; Leading SPAs of the World; L'Art de Vivre.

Schichtleiter im Bistro am Flughafen und Servicemitarbeiter im Flughafenrestaurant sowie die Durchführung von Eventcaterings und externen Veranstaltung

Aushilfe an Wochenenden, in den Ferien und manchmal unter der Woche; Einblicke und Erlernen aller notwendigen Tätigkeiten in der Systemgastronomie; Gästebetreuung; Verkauf; Produktion in der Küche; Lagerverwaltung

Marketing, Management in der Hotellerie und im Gastgewerbe, Fremdsprachen

Leistungskurse Mathematik und Physik

Latein Englisch Französisch Italienisch