Michaela Cikova
Angestellt, Resolution Specialist, DELL
Bratislava, Slowakei
Werdegang
Berufserfahrung von Michaela Cikova
Bis heute 15 Jahre und 6 Monate, seit 2009
Resolution Specialist
DELL
- responsible for functionality of all processes - functionality of all systems and tools - training of new processes - help by escalations - point of contuct for all departments if there is any communication problem with Sales department
2007 - 2009
Quality Specialist
DELL
taking care about quality, incidents and escalations
2007 - 2008
Front Office Manager
BOND Estate Agency
first point of contact for customer visiting Real Estate - informing about new estate and new projects offering by Bond Estate Agency refresh of internal database and Website, where Agency offered Estates
2006 - 2007
Sales Intefrace
DELL
analysing problems withing Incidents and escalations, taking actions as training, meetings, updates, side by sides with worst performeres to improve quality of selling
1 Jahr und 3 Monate, Nov. 2004 - 2006
Validation
DELL
Controll of orders with the system - trying to find so many errors as possible and prevent Incidents and escalations after delivery of the system
Sprachen
Englisch
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