Micheal Reddington

I am responsible for managing a field based B2B Account Management Sales team at Three Ireland. This encompasses the end to end sales and customer experience functions with full P&L responsibility for our one of our most valued business segments.

My primary goal was to deliver best in class account management, maximise customer satisfaction and drive penetration of Telfónica Ireland's ICT portfolio by helping my customers deliver on efficiency's and their strategic goals.

This was a field based role where I was responsible for driving and delivering ICT solutions for Telefónica Ireland across multiple segments.

This was a field based role managing a base of large SME and Enterprise Customers. Duties included: • Minimising churn by developing excellent relationships with customers and achievement of KPI's • Protect, manage and grow base revenue by cross selling ICT products • Collaborate with cross functional teams to win new business opportunities and deliver results • Identify ICT sales opportunities through existing and new business • Maintain and update accurate pipeline management

This role involved managing a base of 200 SME customers. Duties Includes: • Consistently seek to create value and identify critical success factors with customer base • Increase revenues on base by selling O2 products and services to customers • Minimise churn through proactive account management • Identify ICT sales opportunities through existing and new business • Responsible for daily reporting on targets, call activity, new sales opportunities and escalations to line manager

Duties Included: • Responsible for making outbound telephone calls to the small to medium business market, generating leads for the Business Development Executives in designated sales territory. • Achieving and exceeding weekly & monthly targets

Duties Included: • Business Development • Completion 10 to 12 self generated web presentations per week with prospective customers • Reporting on a weekly & monthly basis to Sales Directors