Michelangelo Maffucci
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Michelangelo Maffucci
- Current 17 years and 7 months, since Dec 2008
Product Management - Customer Relationship Management (Mobile Consumer)
Wind Telecommunications
Planning and monitoring Upselling-Caring-Retention CRM campaigns. Definition of communication channels (Sms-IVR-Mailing-Teleselling-Web page) Planning CRM Web promotion
- 6 months, Jun 2008 - Nov 2008
Dealer Service Analyst
Ford Italy - Fce Bank
Evaluation of funding practices and the maintenance of relationships with dealers in the area of reference. Having assessed the practice, decision on whether to grant financing to customers and to settle monetary consideration. To report monthly performance
- 6 months, Dec 2007 - May 2008
Assistant Brand Manager
Ford Italy - Fce Bank
Monthly Reports (Report IdeaFord Pricing and Mix), data mining, receiving orders / sending promotional material requested by the dealers, press review
- 6 months, Mar 2007 - Aug 2007
Customer Satisfaction specialist
S.E.Pi. (società Entrate Pisa)
Ausbildung von Michelangelo Maffucci
- 2 years and 1 month, Oct 2005 - Oct 2007
Marketing and Market research
University of Pisa – Faculty of Economics
- 3 years and 1 month, Oct 2002 - Oct 2005
Business Economics
University of Pisa – Faculty of Economics
Sprachen
Italian
C2 (Verhandlungssicher / Muttersprachlich)
French
B1-B2 (Gute Kenntnisse)
English
B1-B2 (Gute Kenntnisse)
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