Michelle Baker

I teach small groups of company workers who want to learn English for their work. I lead the students through a level at a time, following the Télélangues syllabus and using my own material. I teach mainly grammar and I also concentrate on conversation practise. I also mark oral and written exams and write reports for each student at the end of each course.

- Proactively contacting potential clients - Maintaining existing business with clients via telephone, email and client visits - Researching leads and identifying potential clients to expand our client base - Contacting suitable candidates and interviewing them face to face

I decided to go to Canada for the Winter 2007 season to train as a Ski Instructor and I successfully passed Level 1 and 2. It was something I really enjoyed, but I have no real desire to return to the mountains to work. I came to London in May and I wish to stay and develop my career here.

Working in the Sales Support team dealing with the National accounts, my role involved the following: inputting prices into the system for various clients, ensuring price lists were set up properly, dealing with and resolving queries from the call centre, processing credit and debit notes