Mick Trinchese

Based at the London Stock Exchange as an outsource. Key tasks included:  Application support via phone and email to London Stock Exchange FSA regulatory client reporting applications using Objective C, SQL, Visual Basic, Korn Shell scripting  Ad-hoc reports for market division teams covering SQL queries, updates and stored procedures upon Sybase and SQL Server databases  Writing Korn Shell scripts to automate batch processes and ad-hoc kron job reports.  Assist in maintenance of client systems to

A one year industrial placement as part of my degree including 2 months in Madrid  Technical phone support concerning Sun Microsystems’ products  Call – Fronting, logging, ownership and closing/punting.  Analytically troubleshooting customer issues (full training)  Managed the department resources including engineer schedules  On rotation took role of Customer Advocate, which involved supervising the department of forty engineers.