Miguel Angel Rivas Ortega

- Develop projects to analyze customer requirements and provide solutions to improve the service, interface and usability. - Review and translate web content from English to Spanish. - Creating/modifiyng technical content and solutions. - Support via chat, email, phone in English, French and Spanish. - Install and troubleshoot products. - Analyze complex customer issues to identify problem area(s) and recommend and take corrective action.

- Develop projects to analyze customer requirements and provide solutions to improve the service, interface and usability. - Review and translate web content from English to Spanish. - Creating/modifiyng technical content and solutions. - Support via chat, email, phone in English, French and Spanish. - Install and troubleshoot products. - Analyze complex customer issues to identify problem area(s) and recommend and take corrective action.

- Translating and updating the Spanish and French site. - Contacting affiliates and negotiating with them. - Writing newsletters in Spanish and French (Deciding articles and graphics). - Responsible for Spanish and French site, deciding and updating articles. - Customer care support in Spanish, French and English. - Developing internal procedures for the CRM. - Creating internal manuals (how to use of some internal software). - Risk and fraud reports (more than 2000 accounts closed.

- Translating and updating the Spanish language site. - Checking and analyzing the mathematical part of the software (searching errors). - Contacting affiliates and negotiating with them. - Customer care support in Spanish language. - Developing marketing strategies. - Writing newsletters. - Studying different companies and their offer. - Deciding and imputing odds. - Net administrator: installing and configurating the software in the different computers, administrating accounts, etc.

- Developing an Acoustic pollution Software (Visual Basic to program the code and Access to implement the data bases).

- Theoretical and practice lessons of: C, C++, Visual Basic, DFD's, Model R-E, SQL, PL-SQL

Six weeks work training accredited by university of Cambridge, scholarship holder from "Euro scholarship Programme". Tasks: - Administrative duties. - Sending out letters, issuing memos, translating documents. - File audit for the department, chasing employees with missing information.

Six weeks work training accredited by F.A.I.E.S. Tasks: - Studding the computing needs of the company and developing some software solutions Using HTML, Dream Weaver and graphic's software (Photoshop, Corel Draw, Xara, GIF animators, etc.

Software developer: C, C++, Visual Basic Data Base designer: DFD, R-E Model, Data Base management: Oracle, SQL, PL-Sql, MySql O.S: Ms-Dos, Windows and Linux (installation, configuration and creating executable files for MS-DOS and Linux Red Hat, System administration for Windows).

(oriented to investigation, advanced mathematics for the different subjects: Economy, physic, chemistry, pollution, industrial engineering…etc).