Miguel Mollá Moreno

Praktikum, Customer Service Representative & Account Management, AbeBooks Europe GmbH (an Amazon subsidiary)
Düsseldorf, Germany

Werdegang

Berufserfahrung von Miguel Mollá Moreno

  • Current 13 years and 8 months, since Nov 2012

    Customer Service Representative & Account Management

    AbeBooks Europe GmbH (an Amazon subsidiary)

    • Answering customers' inquiries via email through AbeBooks web-based CRM software • Creating video help content for IberLibro.com (AbeBooks Spanish marketplace) • Assisting in Customer Satisfaction measures • Investigate and resolve seller issues related to account management, website functionality, technical or business issues • Supporting Seller Vetting process. Checking seller’s inventory files, creating ticket conversions for the technical department.

  • 3 months, Jul 2012 - Sep 2012

    Tourism Administrative Assistant

    Ayuntamiento de Oliva (City Council)

  • 5 months, Jun 2010 - Oct 2010

    Financial Controller Assistant

    Refreso Iberia S.L.U. (Business Unit of Refresco Holding)

    - Producing reports of raw materials deviations - Monthly production reports - Sales reports by customer - Daily monitoring of production deviations - Monthly operating costs reports - Contribution to the development of 2011 budget

  • 5 months, Oct 2009 - Feb 2010

    Administrative Assistant

    Grupo CSM

    - Front desk job - Providing phone service to customers - Receiving customer orders - Custom budgeting for customers - Ordering from suppliers - Tracking customer orders - File maintenance

Ausbildung von Miguel Mollá Moreno

  • 2 years and 10 months, Sep 2010 - Jun 2013

    University of Valencia

    - Accounting (accounting analysis, consolidation accounting) - Finance (Financial Theories) - Marketing and Commerce (Market Research, Marketing Strategies) - Strategic Management.

  • 3 years and 6 months, Sep 2006 - Feb 2010

    University of Valencia

    This degree gives to the student an overall perspective of the main areas in a business: - Human Resources - Accounting - Business Law - Finance - Marketing and Sales

Sprachen

  • Spanish

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