Mika Hedrich

Providing advanced remote and on-site technical support for NIO vehicles across European markets. Handling complex diagnostic escalations with a structured, root-cause-focused approach to drive first-time-fix resolution. Contributing to the development of technical training materials and internal diagnostic knowledge content. Collaborating with cross-functional teams on service procedure improvements and readiness for new models and technologies.

Diagnosed complex faults across mechanical, electrical, and electronic systems on NIO electric vehicles. Performed both remote and on-site diagnostics, supporting workshops with structured troubleshooting guidance. Analyzed high-voltage components including battery systems, power electronics, inverters, and charging infrastructure. Ensured all diagnostic findings and repair decisions were precisely documented in line with manufacturer standards.

Performed software flashing, OTA configuration, and validation of ADAS-related control units on NIO platforms. Executed hardware retrofitting and integration of ADAS components in compliance with OEM technical specifications. Conducted systematic diagnostics on software-hardware interactions following updates and modifications. Maintained traceable test documentation and ensured full adherence to NIO quality and safety standards.

Provided remote diagnostics and technical guidance for Tesla vehicles across multiple markets without physical vehicle access. Analyzed vehicle telemetry, diagnostic logs, and fault codes to identify root causes and define clear repair strategies. Guided on-site service teams with precise diagnostic instructions, reducing unnecessary parts replacements and repeat visits. Supported software fault analysis, ECU configuration issues, and post-repair system validations.

Performed diagnostics, maintenance, and repairs on Tesla vehicles in a high-volume workshop environment. Diagnosed and resolved mechanical, electrical, and electronic faults using Tesla-specific diagnostic systems. Executed high-voltage and low-voltage system repairs in full compliance with HV safety protocols. Supported escalated and technically complex cases with structured fault analysis and clear documentation.