Mikhail Okhotnikov

- Managing payment system integration process on SG platform (API, card payments, wallets etc.) - Collaborating with clients, payment system providers, internal developers and QAs (requirements analysis, timelines, task prioritization) - Assisting with internal and external testing (API, log analysis) - Communicating with Sales department, web-designers, relationship managers Skills applied: Incident Management, log analysis, API testing, Agile workflow Tech applied: Postman, Confluence, Redmine, Slack

Support for NAV calculation and security trading application (both client support and solving technical issues, configuration). Skills applied: Incident Management, client support, UAT testing, service log analysis Tech applied: SQL, PL/SQL, (Oracle) PL/SQL Developer, batch-files, SFTP, encryption, Linedata Global Hedge, FMD, Omgeo matching file interface, Bloomberg DL, FIX, Windows Task Scheduler, MS Office, Teams, Tortoise for Git, GitLab, Confluence, VPN, JSON, XML

Card Processing operations and technical support (card issuing, acquiring, payment log analysis, SQL reports, Visa / Mastercard transaction processing and clearing).

Support for bank clients for Credit Card questions (transaction statuses, transfers, card blocking etc.) POS registration in Processing Center.

Managing content on a tourism / entertainment website (children camps and events offers, prices, news and photos for parents etc.) Managing migration to a new website version

Support for POS-terminals and ATMs, card processing.