Mikhail Semin
Freiberuflich, SAP C4C Consultant, ALPE Consulting
Belgrade, Serbien
Werdegang
Berufserfahrung von Mikhail Semin
4 Monate, Aug. 2022 - Nov. 2022
SAP CX Consultant
Notion Edge France
Prepared demo-stands for Pre-Sales: SAP Sales & Service Cloud, SAP FSM, Emarsys, SAP CDP(Gigya); Integrated with CTI (C4C): SAP CTI Adapter, CommBox, AWS Connector, RingCentral; Communicated with SAP for OSS solving; Solved licenses issues in SAP Sales & Service Cloud (Agent Desktop Add-On licenses, Dynamic Visit Planning licenses, CTI licenses, Ticket intelligence); Set up SAP Service Cloud & SAP FSM Integration, extending mapping Ticket -Service Call; Set up communication channels in Emarsys.