Mikhail Tronin
Bis 2021, Head of Business Processes, Sintec
Leipzig, Deutschland
Werdegang
Berufserfahrung von Mikhail Tronin
3 Jahre und 2 Monate, Apr. 2018 - Mai 2021
IT Project Manager
Sintec
We work on ELMA - one of the most popular business process management systems in Russia. I am the team leader of the distributed BPM team (8 FTE). I also work on a wide variety of tasks, such as transform and automate business processes. Hire new developers and work with their IDP. Projects launched: - CRM with a portal for our partners - Retail points database with Sell In - Sell Out analytics. - retail points' data enhancement project using Yandex.Toloka crowdsourcing service - IT SD Stack: C#, SQL, JS
3 Jahre und 2 Monate, Apr. 2018 - Mai 2021
Head of Business Processes
Sintec
Digital transformation of the company processes and services: Integration of external sites and internal services around the CRM which provides information and acts as a master data source. Implement new processes and improve existing ones with ELMA BPM solution: BPM, EDM, and CRM functionality. Business process modeling based on BPMN and implementation on C#, JS, and SQL. ELMA BPM integration with external GIS/Data services. Hiring, onboarding, and education processes for team members were also my duty
1 Jahr und 6 Monate, Okt. 2016 - März 2018
Technical Support Manager
NetCracker Technology
Leading customer support team (Developers, QA engineers, Bas, RE, IT) on selected account. Main responsibilities: - Managing post-production support activities on the account according to SLA, monitoring internal issue’s lifecycle in the company. - Answering technical questions about the product and solution raised by the customer. - Planning scope and preparing post-production releases and documentation.
1 Jahr und 9 Monate, Feb. 2015 - Okt. 2016
Head of Customer Support
ELMA
Manage technical support department as a team leader of 8 engineers. Interact with customers in the solution of technical issues, recommend best practices of implementing ELMA BPM, including SQL queries, C# scripts and system configuration Take part in development planning and building knowledge base of company's system ELMA BPM Develop and maintain working communications between support service and other departments: QA, development, sales.
15 Jahre und 1 Monat, Jan. 2000 - Jan. 2015
head of IT department
Izhevsk City Hospital #7
I was responsible for general guidance in IT strategy in the hospital. Planning for the IT department, subordinated to 4 engineers. Setting goals, communication with other departments. Increasing efficiency by implementation of open source terminal solutions, virtualization and SaaS services running 24*7. Setting up a backup system Installation of the self-service devices for patients Procurement management equipment and supplies
Ausbildung von Mikhail Tronin
4 Jahre und 11 Monate, Sep. 1994 - Juli 1999
Computer Engineering
ИжГТУ
Data management and programming
Sprachen
Russisch
Muttersprache
Englisch
Fließend