Milos Vojinovic

Angestellt, Service Operations Manager, Sony Europe Limited

Belgrade, Serbia

Skills

Extensive knowledge of computer technologies netw

Excellent in KPI: define-exec-review&learn-report&

Experience in Data collection maintenance and pre

Job planning & execution skills accompanied with s

Experience in Project management

Very well organized self-initiative high sense o

Ability to organize execute and maintain new serv

PC: Windows (all including server platforms) MS

Training and coaching of service staff (for custom

Field Quality Engineering

Extensive

Product Compliance Management

Regional Contact Centre management

Brand Activation

Cost optimization and savings planning

Technical Quality Control

Current 15 years and 11 months, since Feb 2008
Service Operations Manager
Sony Europe Limited
A management-level professional with an established company and professional track record and reputation in both technical and managerial fields within a premium global company. Exceptional understanding of customer´s, partner´s and sales team´s needs and market demands in the field of product compliance, technical and customer support, service quality assurances and data gathering for both support and sales purposes.

9 years and 1 month, Oct 1999 - Oct 2008
Electrical Engineering
University of Belgrade
Telecommunication, Automatic processes

Travel

Photography

Paintball

Rafting

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