Mirza Nadeem

Generating invoices and account statements Proven ability to maintain precise records. Investigating and resolving any irregularities or enquiries Excellent communication skills utilized in resolving customer queries Attention to detail and organizational skills evident in the preparation of accurate weekly and monthly reports within tight deadlines Building client relationship & contacting all customers for outstanding invoices via E-mails & calls Successful increase in collections

American Taxi, Illinois, USA (back office in Islamabad, Pakistan) Resolve product or service problem by clarifying customer’s complaint; determining the cause of the problem; explaining the best solution to solve the problem Maintained customer records by updating account information as needed Manage large amount of incoming calls and putting in new orders correctly Contribute to team effort by accomplishing related results as needed

Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope,