Mithun Dutta

Strategic Consulting, including business plan & sales strategy development. Manage sales and marketing, developing growth in revenue and managing all travel products. Brand development, web site traffic growth, work on a travel e-commerce environment. Develop brand strategy and statistics systems. Development and maintaining good working relations with various suppliers. Develop product strategy and prepared a product roadmap with help of market research.

Exceed sales target by planned sales calling to travel agency in Germany. Address revenue/market share performance regularly with the agents. Regularly update agent on product/ network / capacity increase and enhancement. Monitor competitor activities closely and take appropriate measures. Negotiate, conclude and manage variety of sales deals. Proactively seek market intelligence and report to the management

Direct, coordinate, and participate in merchandising travel agency services, such as sale of transportation company carrier tickets, packaged or specialized tours, or vacation packages. Plan work schedules for employees.

Identifying write-off accounts. Reviewing customer's overdue balances. Performing write-off. Resolved customer billing disputes and escalation calls. Delivering duplicate invoice copies. Required to identify, assess, and resolve issues/problems within Collections area of responsibility. Efficiently and accurately executed tasks within Collections area. Interacted with customers. Participated in making new policies as needed.

 Reviewing customer's overdue balances.  Performing write-off.  Resolved customer billing disputes and escalation calls.  Required to identify, assess, and resolve issues/problems within Collections area of responsibility.  Efficiently and accurately executed tasks within Collections area.  Interacted with customers.  Executed tasks and adheres to FDCPA Collections Standard Operating Procedures in accordance with USA State law.  Participated in making new policies as needed.

 Assist with new and existing reservations on Delta Airlines via phone and e-mail  Provide accurate information regarding flights, fares, destinations, products and special offers  Assist with baggage related queries or problems  Provide flight reprotection as a result of schedule changes or flight irregularities to ensure efficient service recovery by finding viable alternatives that meet customer requirements  Deal with ad-hoc issues as and when they arise

 Achieving sales targets in all areas by building positive customer relationships and identifying areas for business development.  Selling a full range of product and services, keeping up to date with an product development.  Responding to leads in a timely manner.  Being an active member of the sales team, contributing ideas and sharing knowledge and resources.  The ability to identify, generate and close new business is essential.

 Market research and finding new buyers .  Active participation in business negotiation with existing and future clients.  maintaining the healthy relationship with the buyers by providing them solution regarding product delivery and the quality.  Active participation in future business strategies and planning.  Contacting new buyers by emails and phone calls.  Setting up future business appointment.

Leisure & Tourism Marketing Management  Sales and Purchase in Sports and Tourism Industry  International Strategic Management  Merchandising in SLT Sector  Sports Leisure and Tourism Management  Events Managements in Sports, Leisure & Tourism