Mohamed Ameen

Analyzing and investigating Configuration manager log files to trace the issue Providing the most effective method to solve technically complex problems for some of the world’s largest companies Collaborating on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues Specialized to solve OSD operating system deployment and SUM software update management in addition hands on client installation

Onboarding eligible customers in order to use our products across EMEA region Working with SCCM to achieve customers need by applying WUfB & WaaS Supporting our customers to Deploy and understand what’s telemetry tool Driving our customers to use our latest cloud services Helping our customers to move to Microsoft 365 with confidence Supporting our customers for cloud deployments such as Intune, Log Analytics & Windows Analytics

Supporting Global Sharepoint online across all Vodafone Markets Implementing and Supporting Azure Web App services and office 365 Supporting Teams and Planner Responsible for Implementing Bing@Work as internal Search Engine Responsible for Azure Log Analytics and exporting data on PowerBi Supporting Active Directory with users access Deploying New/Changes in services by following change management process Responsible for Implementing RDS Remote Desktop Services

Leading and maintained the operation and ensure high availability of all desktop systems in Zahraa Call Center Premise Managing the provided service from the Vendors Responsible for end to end IT technical issues and Providing a fastest possible solution Monitoring the remedy ticketing system and close all the tickets within the SLA Managing the H/W team and supervising their tasks

Responsible to Provide Vodafone staff with up to date Desktop tools to Insure that all assigned project tasks are closed successfully within due date Designing, building and deploying software packages Implementing the latest technologies and methodologies. Developing technical skills in MS Administrations Searching for an innovative solution to enhance the Desktop performance. Taking the Ownership and responsibilities attitude Maintaining, operating and supporting 24*7 all desktop systems