Mohamed EL:Beltagy

- Install and Manage VMware infrastructure including ESXI 6.5 hosts Vcenter 6.5 and Horizon View 7 . - Install and Manage VSAN with DELL-EMC Unity VSA. - Install and Manage Veeam Backup & Replication v9.0. - Migrate Microsoft Hyper-V cluster to VMware cluster. - Managing DC & Additional DC &Group policy creator and management - Monitor server logs and overall performance, troubleshooting and resolving problems. - Implementing daily operational changes and troubleshooting on vmware environment.

Working on ERP System : Microsoft Dynamics AX 2012 R3 - Install Microsoft dynamics ax point of sale (POS) - Install Microsoft dynamics ax client - Manage users in Microsoft dynamics ax 2012 - Knowledge of Retail, financial, data entry, purchase, human resource modules - Manage users and computers in domain . - Install, modify, and repair computer hardware and software. - Modify, and repair for security cameras. - Maintenance and diagnosis of failures (Cashier devices, scanners and printers).

- Provides technical support to users by researching and answering questions. - Ability to advise and educate customers in a way they can understand. - Possess patience to work through technical issues with non-technical customers. - Ability to solve technical problem in the ever-changing realm of technical support from start to finish by over Phone