Mohamed SEMMAR

Managing and optimizing on-site retail media campaigns helping sellers and brands maximize their visibility and drive sales on the Kaufland Global Marketplace. Utilizing n8n to build and maintain automated workflows, streamlining repetitive tasks for the team Providing support to the Performance Marketing by verifying campaign assets, checking tracking links, and ensuring market ads were aligned with active marketplace promotions.

• Delivered prompt and accurate processing of customer service requests include title deeds, refunds, and ownership transfers, ensuring seamless customer experiences. • Maintained precise data entry for new clients, reducing errors and enhancing customer trust and operational accuracy. • Coordinated with internal departments to follow up on service requests, improving resolution time and client satisfaction. • Generated and escalated reports on pending requests, demonstrating a proactive approach to issue r

• Achieved 97% quality across all customer interaction channels and maintained a 4.2/5 C-SAT score, highlighting strong customer service performance. • Recognized with the Star Performer Award 2022 for outstanding service delivery and client engagement. • Resolved a wide range of customer inquiries via phone, email, chat, and mobile app, demonstrating exceptional communication and problem-solving skills. • Ensured timely issue resolution by coordinating with departments and keeping clients informed, enhanci

• Delivered high-quality service (98% quality score) through phone and WhatsApp, handling inquiries on mall services, offers, and store information. • Resolved customer complaints effectively by escalating to relevant departments and following up until full resolution. • Strengthened customer relationships by providing empathetic support and clear communication. • Facilitated Lost & Found coordination and store-level issue resolution, reinforcing commitment to customer care.