Mohamed SEMMAR

I manage and implement retail media and performance marketing campaigns for global brands in collaboration with SEO/SEA teams. My responsibilities include analyzing KPIs to provide actionable performance reports and optimization recommendations. I also facilitate multi-channel communication, host bilingual (French/English) webinars to update partners on retail media solutions, and boost team efficiency by automating repetitive workflows using n8n.

• Delivered prompt and accurate processing of customer service requests include title deeds, refunds, and ownership transfers, ensuring seamless customer experiences. • Maintained precise data entry for new clients, reducing errors and enhancing customer trust and operational accuracy. • Coordinated with internal departments to follow up on service requests, improving resolution time and client satisfaction. • Generated and escalated reports on pending requests, demonstrating a proactive approach to issue r

• Achieved 97% quality across all customer interaction channels and maintained a 4.2/5 C-SAT score, highlighting strong customer service performance. • Recognized with the Star Performer Award 2022 for outstanding service delivery and client engagement. • Resolved a wide range of customer inquiries via phone, email, chat, and mobile app, demonstrating exceptional communication and problem-solving skills. • Ensured timely issue resolution by coordinating with departments and keeping clients informed, enhanci

• Delivered high-quality service (98% quality score) through phone and WhatsApp, handling inquiries on mall services, offers, and store information. • Resolved customer complaints effectively by escalating to relevant departments and following up until full resolution. • Strengthened customer relationships by providing empathetic support and clear communication. • Facilitated Lost & Found coordination and store-level issue resolution, reinforcing commitment to customer care.