Mohammad Aadil Khan

· Design solutions and processes for the ServiceNow platform integrated with third party tool. · Build POC for potential new solutions and technologies · Participate in end to end implementation planning including project management, issue management, communication and change management · Managing UAT with end users including coordination and user acceptance signoff.

Support the development and configuration of a variety of areas primarily in Incident, Problem, Change, Service Portal, PPM.Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow. Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution. Analyze, troubleshoot, and resolve identified system issues.