Mohammad Alsaiad

Acquire a thorough understanding of key sellers needs and requirements, and resolve their issues and complaints | Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics | Evaluate the average delivery time & preparation time and improve the performance | Prepare reports on sales & cancellation rate and deliver them to the responsible departments | Doing the finance reconciliation task to keep the best relationship between the company and the sellers

Identify the best prices of hot products and push them on the platform | Coordinating with sellers in order to follow up their needs and campaign promotions | Analyzing the data and reduce the cancellation rate to improve customer satisfaction | Understand seasonality, new launches, Category dynamics and keep up to date on market trends | Monitor competitors, market conditions and prepare our sellers to outperform | Negotiate contracts with the sellers and establishing a timeline of performance.

Prioritizes and batches material for data entry | Inputs products details quickly and accurately from a variety of sources into a database | Maintaining a detailed and organized storage system to ensure data entries are complete and accurate. | Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents. | Coordinate with sellers in order to follow up their needs.

Design and install well-functioning computer networks, connections and cabling | Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network | Test and configure software and maintain and repair hardware and peripheral devices | Evaluate network performance and find ways of improvement | Organize and schedule upgrades and maintenance without deterring others from completing their own work | Do regular data backups to protect the organization’s information

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution | Keep records of customer interactions, process customer accounts and file documents | Follow communication procedures, guidelines and policies | Provide accurate, valid and complete information by using the right methods/tools