Mohammed Shoheb

Oversee the daily operations of IT services, ensuring that the IT infrastructure, applications, and support teams meet the needs of the business. Collaborate with internal teams such as Telecom, Wipro, and Service Desk to resolve complex infrastructure issues, Migration from BT to MDC. Implement, monitor, and continuously improve service delivery processes using ITIL or other relevant frameworks. Lead the incident and problem management processes, ensuring that incidents are resolved efficiently and root ca

• Ensure high availability, performance, and scalability of IT infrastructure to meet the business needs. • Lead and manage a team of network engineers, system administrators, and IT support personnel. • Develop staff by providing training, mentorship, and career development opportunities. • Ensure the IT infrastructure team adheres to operational policies, procedures, and service level agreements (SLAs). • Collaborate with senior leadership to define and execute an IT infrastructure strategy that supports

Develop comprehensive project plans that outline the project scope, goals, deliverables, schedules, and resource requirements. Lead projects across their full lifecycle, from initiation and planning to execution, monitoring, and closing. Manage IT projects such as system implementations, infrastructure upgrades, and cloud migrations. Ensure project deliverables meet quality standards and align with business objectives. Work closely with internal stakeholders, such as business units, IT teams, and senior lea

Architecture/designed some of the most complex solutions using the latest technology in Data and voice.. Architecture/designed some of the most complex solutions using the latest technology in Data , voice., Virtualization (VMware, Hyper-V) and Storage Solutions (SAN, NAS) Open and manage cases with vendors to generate specific extension reports to meet business requirements. Ensure compliance with relevant policies, regulations, and security standards throughout the project lifecycle. Identify and resol

M.B.A. (Management Information System), from Siva Sivani Institute of Management, Hyderabad (1999)