Mohammed Shoheb

Senior IT Services Manager with over 24 years of experience in IT Service Delivery, Technical Operations, Cisco Collaboration, and Unified Communications across multinational organizations. Extensive experience leading enterprise collaboration platforms, managing global technical operations, delivering ITIL-based services, and supporting mission-critical communication environments.Strong expertise in Cucm collaborating with vendors, and delivering enterprise upgrade and migration projects

• Ensure high availability, performance, and scalability of IT infrastructure to meet the business needs. • Lead and manage a team of network engineers, system administrators, and IT support personnel. • Develop staff by providing training, mentorship, and career development opportunities. • Ensure the IT infrastructure team adheres to operational policies, procedures, and service level agreements (SLAs). • Collaborate with senior leadership to define and execute an IT infrastructure strategy that supports

Develop comprehensive project plans that outline the project scope, goals, deliverables, schedules, and resource requirements. Lead projects across their full lifecycle, from initiation and planning to execution, monitoring, and closing. Manage IT projects such as system implementations, infrastructure upgrades, and cloud migrations. Ensure project deliverables meet quality standards and align with business objectives. Work closely with internal stakeholders, such as business units, IT teams, and senior lea

Architecture/designed some of the most complex solutions using the latest technology in Data and voice.. Architecture/designed some of the most complex solutions using the latest technology in Data , voice., Virtualization (VMware, Hyper-V) and Storage Solutions (SAN, NAS) Open and manage cases with vendors to generate specific extension reports to meet business requirements. Ensure compliance with relevant policies, regulations, and security standards throughout the project lifecycle. Identify and resol

M.B.A. (Management Information System), from Siva Sivani Institute of Management, Hyderabad (1999)