Mohana Raj G.L.

 Handle new Siebel eScript requests for order revision scenarios.  Fix production application bugs and optimize DVM performance.  Implement CRs by modifying existing iOS Data Maps and workflows.  Execute configuration requirements efficiently.

 Application maintenance and ticket resolution within SLA.  Supported SR creation and fixed SR attachment issues.  Performed daily, weekly, monthly data load activities and monitoring.  Conducted user scrub activities and DB SOX compliance reports.  Assisted team members with tickets; implemented minor enhancements (new LOVs, toggle applets).  Delivered CR for integration between Oracle Siebel and ServiceNow.

 Trained on Vlocity platform development.  Worked on Oracle Siebel CRM project, developing VBC-based outbound web services.  Fixed production bugs and supported team requirements.  Created custom business services per client requirements.  Analyzed existing code for CR implementation.

Role: Team Lead – Vlocity CPQ, Vlocity EPC, Product Configuration  Gathered requirements, designed new products, attributes, and object types via Vlocity Product Console.  Presented designs to stakeholders before implementation.  Executed EPC jobs and resolved product-related issues.

 Requirement gathering and analysis.  Designer, developer, and defect fixing across multiple releases.  Built inbound/outbound EAI web services and VBC-based requirements.  Managed configuration issues, supported other teams, and participated in system/UAT testing and postproduction support.

 Integrated Siebel applications with external systems.  Developed outbound EAI web services and addressed Open UI requirements.  Managed configuration, scripting, workflows, and team support.  Participated in system, UAT, and post-production support

 Upskilled on the Salesforce platform (Administration, Apex and declarative development) to extend expertise beyond Siebel CRM.  Contributed to the Siebel CRM practice by building reusable assets, with configuration & eScript guidelines.  Supported internal proof-of-concept activities and solution demonstrations for Siebel CRM capabilities.  Completed technical assessments and client interviews in preparation for project allocation.

 Executed configuration, scripting, workflow requirements.  Developed BIP reports, modified RTF templates, and created integration objects.  Implemented outbound web services workflows and participated in multiple release cycles.  Gained exposure to end-to-end order management

 Configured applets, pick lists, and DVM rules.  Developed business services using eScript.  Configured integration objects for BIP reports; created unit test case

 Configured all types of applets, pick lists, DVM rules, and drilldowns.  Developed business services using eScript and executed unit tests.