Mohit Arora

Develop and maintain the company vision. Oversee all areas and company departments, Formulating and ensuring execution of a rolling three-year corporate strategy plan, Increasing market share of the company and sustaining the planned growth rates, Approving all financial obligations, Seeking business opportunities and strategic alliances with other organizations, Planning, developing and establishing policies and objectives of the organization.

Instrumental in executing the business model and growth plans of the US business of United Infotech, Work in conjunction with the offshore delivery center (Iris Infotech) to ensure timely and compliant delivery to clients, Assist in the execution of a rolling three-year corporate strategy plan, Contribute to increasing market share of the company and sustaining the planned growth rates both by managing teams and personal targets, Building a practice around the Y2K challenge on the IBM Legacy platform.

Headed the initiative for the facility to serve as a model for success transfer to other production facilities, both domestic and international, Rationalizing the work flow to ensure accurate and timely delivery of output to clients. Also, co-ordinating the take over of new jobs ensuring smooth transition, Building and sustaining commitment to customer service and minimizing operational errors impacting the customer, Account monitoring and other administrative functions.

Headed the Charge Processing and Merchant Payment unit for the entire credit card business of Citibank N.A. in India and Nepal, Accurate and timely payment to 8000 Merchants for charges submitted, meeting defined service indicators, Tracking and minimizing operational errors in charge processing, Initiating and implementing process and system changes to the Cards Operating System, Daily account monitoring and weekly proofing exercise, Generating varied MIS to analyze performance.

Stint with Citibank Human Resources Department in New Delhi, responsible for timely performance appraisal of staff, co-ordinating an induction program for new entrants and rationalizing the attendance and leave policy implementation.

Personnel Management, Industrial Relations, Organizational Behavior, Finance, Accounts

The three-year course involved study in pure and applied Mathematics and Statistics. Graduated with a First Class.