Mohit Dixit

Senior Associate | Capgemini Expert in end-to-end O2C management, specializing in the DACH market. Leveraging B2-level German to resolve complex billing disputes and invoice discrepancies for German-speaking clients. Proficient in SAP FICO and Salesforce for cash application, account reconciliations, and financial reporting. Proven track record in achieving strict SLAs and supporting month-end closing activities to ensure total financial integrity.

Representative Operations | Concentrix Managed real-time chat support for Amazon DE, providing professional assistance to German-speaking customers. Successfully resolved complex invoice and payment discrepancies, directly improving customer satisfaction and ensuring billing accuracy. Leveraged B2-level German proficiency to explain policies, troubleshoot technical issues, and coordinate with internal teams for seamless resolution while consistently meeting high performance KPIs.

Associate | Vaibhav Global Limited Managed end-to-end Accounts Payable (AP) and the P2P process, ensuring accurate validation of high-volume invoices and vendor payments. Implemented rigorous 3-way matching (PO, Invoice, GRN) to maintain financial integrity and minimize discrepancies. Performed regular vendor reconciliations and supported month-end closing activities to ensure General Ledger accuracy. Maintained meticulous documentation for process compliance and internal audits.