Monica Aman

• Communicate and negotiate with Spanish speaking owners of holiday homes (Canary Islands) • Responsible to manage booking requests of English and Spanish speaking customers

Demonstrating & recommending company products to optimize sales while offering excellent customer service. Plan and execute new product launch and promotion. Responsible for actively seeking ways to maximize sales & achieve targets at every opportunity. Managing of stocks and maintain optimal levels by informing the store supervisor. Ensure timely completion of beauty store and office operations. Maintain team’s delivery of business plans and sales elements.

• Managing the inventory, sales, customer experience, cash register & administrative duties. • Meeting and exceeding the stores monthly sales targets and handling budgets. • Managing the staff shift duties • Developing customer strategy to ensure overall store success.

Make appointments for customers, walk in clients or by phone. Direct customer experience efforts to ensure consistency with Picture People standards; leads by example to enhance the customer experience, maximize sales opportunities and increase sittings . Understand the Picture People culture and ensures compliance with all Picture People Policies & Procedures, as well as studio operational standards. Enforce studio merchandise presentation.

• Actively participate on multi regional campaigns, purchasing media for the local markets (e.g. Brazil, USA) • Manage relationships with media owners. • Translate documents from English to Spanish and Portuguese

• Handling of all administrative tasks in the context of customer care

• Answered incoming phone calls • Typeset documents and reports using applications such as Microsoft Word, Excel and other software packages • Coordinated and set up appointments with managers and clients • Interviewed prospects for upcoming jobs • Relayed information to management from clients • Organized and handled numerous files and papers both tangible and electronic.