Monika Charytonowicz

- Taking full responsibility for all RTW Administartive Assistant tasks (listed below) - Conducting constant improvement of the Right-to-Work process and quality control (Scrum) - Assurance of the RTW process outside of the office working hours - Up-to-date knowlage regarding law regulations at the swiss job market - Building stable and profound relationships with public authorities, like e.g. Office for Economy and Labour (AWA) and State Secretariat for Migration (SEM)

- Conducting Right-to-Work Checks – control of work permits, ID documents and contracts - Planning and coordination of the Temporary Admin Staff work - Attention to proper collection and storage of employees personal data in Coople Platform - Contact with customers via e-mail, Ticketing Tool (Zendesk) and telephone - Onboarding of the Temporary Admin Staff and training of Customer Care Staff (Hotline) - Running the workshop in Time Management for the Administration Department

- Responsible for sales, organization, coordination and summary of training projects for managers from all organization levels: training needs research and analysis, finding effective and efficient development solutions, writing offers, meeting clients, preparing materials etc. - As a Project Coordinator – point of contact between Project Team Members and a Client, preparing reports and presentations for Steering Committee, day-to-day project support

- Sales, organization and projects management in fields of sales and customer service trainings for first-line managers and front-desk employees, together with promotion and marketing of ClientFirst brand - Work in client-centric business - Conduct research and analysis; Planning, scheduling and preparation of workshops/ meetings with clients: adapt existing materials to individual needs, prepare invitations etc.

- Customer service via telephone and e-mail (Zendesk – Customer service software) - Preparation of individual offers for the customers - Communication with service providers - Office administration work

- Full responsibility for the Secret Client Project – visiting all 14 DJH hostels in Sachsen – Anhalt, checking the quality of service there, summary and recommendations of changes - Promotion of international youth exchanges & intercultural integration – building networks - Involvement in children and youth leisure activities (Group Leader at winter and summer camps for German children age 8-13) - Supporting of the Language Café – meeting of people speaking many different languages

- Marketing and administrative tasks e.g. maintaining and creating new company websites (Typo3 Program) and corporate presentations (PowerPoint) - Creating a program for the training: „Summer School of Customer Service” for Call Center

Zurich, Switzerland

One year Bilateral Exchange program of Master’s Studies in Management

Major in Human Resources Development

One year Erasmus Exchange program of Bachelor’s Studies in Management

Three-year business study program leading towards the Bachelor’s Degree in Management