Mag. Monika (Chrobak) Andreas

• Managing Team of 4 Sales Development Representatives • In charge of managing the entire Sales Development Representatives' careers: *Achievement: 3 SDR promotions since April 2019* • Actively training and developing SDRs using various sales & coaching techniques

• Managed Team of 6-12 Account Development Representatives • In charge of managing the entire Account Development Representatives' careers Achievement:6 ADR to ISR Promotions within FY18 • Actively training and developing ADRs using various sales & coaching techniques • Consistently hitting & overachieving set quotas Quota attainment: FY2018 Q4 165% (all team members hit their quota) FY2019 Q1 120% (all team members hit their quota)

• Responsible for Meraki Inside Sales within the Bayern and Thüringen region • In charge of managing the entire sales process from prospecting to close • Actively building the relationships with Meraki Partners in order to generate revenue • Contributed to 120% YoY growth in the region Consistently hitting set quotas Awards: Rookie of the Quarter Award – Q3 2017, Meraki Miles Award – Q2 2018

• Responsible for Meraki Inside Sales within the Bayern and Thüringen region • In charge of managing the entire sales process from prospecting to close • Actively building the relationships with Meraki Partners in order to generate revenue • Contributed to 120 YoY growth in the region Consistently hitting set quotas Awards: Rookie of the Quarter – Q3 2017, Meraki Miles – Q2 2018

• Account Management of two, biggest IT Service Providers within the SAP space – T-Systems and Accenture • Stakeholder management: identified and developed relationships with key influencers and budget holders within the business in order to deepen the account development Achievements: Account Management’s NFI of 180K (period of: 12.14 – 08.15), 11 Sales runners (period of: 12.14 – 08.15)

• SAP Delivery & Account Management of the biggest client of RED, Novartis, • Played critical role in delivering SAP Team Solutions (bulk requirements of 20-25 + consultants for a particular project) (120+ placements throughout 2012-2015); 41 self resourced runners (as of 2015), 87 runners for the whole Account (as of 2015), 60% of the revenue of the Key Accounts generated from the Client I was responsible for; 2nd best Delivery Consultant at RED in 2014

• Resourced and headhunted - identified and approached suitable candidates – SAP Consultants • Completed a search of the candidate database to find the right person for the employer’s vacancy

• Managed a team of 18 agents. Had a major role in increasing team’s quality of output by 20% through coaching sessions, analysis of previous quality scores • Increased team’s productivity by 30% by implementation of Assigned Open vs. Assigned Closed Service Request Tool, maintained low absence figures within a team and lead it to the 1st position in the Call Centre World Cup Performance Competition

• Created Test Plans and Test Scripts • Executed test scenarios in SAP system observed directly by TfL client, before Coventry’s Call Centre ‘go – live’ in November 2009 • Played critical role in identifying key process gaps and finding suitable workarounds during congestion charging implementation stage allowing timely response by central SAP development teams • Escalated any defects to the Core SAP Team based in London and raised incidents when applicable • Reported to the Test Manager

Subject Matter Expert (SME) Cisco Systems at IBM; GREENOCK (SCOTLAND) • Piloted the Knowledge Management Project which aimed to improve operational performance within Cisco Systems • Consolidated feedback from the on-going users and the client based in Amsterdam and ultimately overhauled and reshaped the existing Customer Service Library by filtering, synthesizing and re-interpreting its content

• Initially trained on the client side in Amsterdam piloted the Channel Ops Project, designated to improve the existing solutions for the sales channel partners and more than 6.000 Cisco distributors

• Dealt with Cisco customers’ complaints and escalations and assisted the Team Leader in managing a team of 15 escalations agents.

Trainee European Office Assistant