Moses Des

NDA

 Conceptualize, design, and manage implementation of Microsoft Teams  Evaluate critical requirements, adjust cloud policies and other configurations that fulfill business objectives  Serve as the interface between internal corporate IT, various stakeholders, and external project delivery team.  Prepare all relevant User manuals and drive adoption of Microsoft Teams and Office 365 productivity suites  Train all stream leads and assist in hands-on, 3rd level support activities

 Plan, design and implement a coordinated, multi-national change management process for Teams rollout, adoption and for fischer’s HQ and its subsidiaries (in 33 countries, spread across APAC, EMEA, North and South America).  Analyze Azure AD architecture design as it relates to Teams, test new options and tailor solution to meet business requirements.  Design and execute a vibrant multi-media training documentation, using Microsoft Stream, SharePoint, OneDrive and other Office 365 services.

• Support Ms. Azure and Office 365 global architectural platform, License management, coordination and monitoring the newly implemented MS Office 365 Suite and collaboration components (Exchange, Teams, SharePoint, OneDrive, Yammer etc.)

• Co-ordinate Team’s technical and operational activities at both Munich locations and various field-force/remote locations. • Project Management, act as the primary contact between business and onsite engineers’ activities. • Manage Team’s Office 365 pre- and post-deployment incident lifecycle engagements. • Incident and hardware lifecycle management and serves as local point of contact for third party and Application Services.

PLM Notebooks, Desktops, Servers, Displays and Printers (fleet of MFPs).

• Ms. Office 365 installation, configuration and administration. • Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information (ITIL v3 standards). • Train and mentor staff (including VIPs) on use of hardware and software. • Periodic travels to other Freescale EMEA locations to perform similar and other befitting duties and services.

• 2nd level User Support (Windows OS Installation, Printers Setup and Troubleshooting). • Plan, Design and Implement Sales lifecycle Processes using Microsoft Dynamic CRM technology. • IT Support Infrastructure Documentation; Incidence and Problem Management in conformity to ITIL Standards • Technical Documentation.