Moustafa Abdelreheem

Supervising and supporting Help Desk Team. Providing second level of support based on ITIL standards. Managing, configuring, monitoring and troubleshooting: - LANs, WANs and Wireless based on Cisco technologies. Cisco CUCM & UCXX. Network Via Fortinet UTMs. server infrastructure based on Cisco UCS Blade servers, EMC SAN Storage VNXe, VMware technologies. Windows Servers 2016 & MS products(AD DS, DNS, DHCP, WSUS, FS, Print server, GPO, SQL, SCCM, Office 365) Veritas Netbackup technologies.

I joined Rehlat as Supervisor System administrator I was responsible for planning and implementing IT infrastructure for Egypt branch and building call center system for the company in Egypt to answer & support Rehlat clients around the world.

I joined Autodata as IT advisor I was responsible for providing IT advice & support for Autodata clients

-- Supervising and supporting Help Desk Team. -- Managing, Supporting, monitoring: - - Company HQ and over 50 remote sites using remote application or on site. - Network Via Fortinet UTMs. - Company Website & E-mail Accounts based on C-Panel interface. - Windows Servers (2008 & 2012) Roles & features ( AD DS, DNS, DHCP, WSUS, GPO, SQL ..., ) - Analog telephone system based on Nortel Technology. - InVan Application Based on MS SQL Server and Motorola Handheld.

-- Installing, Configuring & Troubleshooting: - - small home office computer network. - Windows 98 /NT/ XP/ Vista/ Windows7 - Infrastructure issues and cabling. -- Repairing IT equipment and replacing parts (Including Laptops, Printers ...,)