Mubashir Hussain

•Maintained a new LAN network architecture, enhancing performance and reliability. •Managed Microsoft Azure , Microsoft Intune and M365 administration, including Teams, SharePoint Online, ,Outlook, OneDrive, and Exchange Online. •Provided 1st and 2nd level support and training to colleagues across multiple offices in Germany, both locally and remotely. •Developed detailed system and network documentation, improving user comprehension by 50%. •Facilitated onboarding/offboarding .

•Administered Windows Server 2016/2019, Active Directory, Group Policy, and WSUS. •Implemented pfSense firewall for internet traffic management and security, reducing costs of an expensive firewall. •Provided technical support and training to 100+ users, achieving a 95% satisfaction rate and a 30% reduction in support requests. •Monitored and resolved software, hardware, and network issues, ensuring security and stability. •Available 24/7 for on-call and remote IT support.

•Configured, managed, and troubleshot LAN/WAN/VPN/WIFI networks. •Implemented pfSense firewall for security, internet traffic management, and server performance optimization. •Maintained Linux CentOS and Windows 2008/2012 domain controllers, and Active Directory services. •Managed server and storage resources supporting 80+ users with 99% uptime. •Facilitated onboarding/offboarding processes. •Resolved complex network and hardware issues, implementing cost-effective solutions.

Information Technology ,Training & Development, Operations Management, Organization Behavior, Marketing

Information Technology ,Computer Networking ,Database