Muhammad Bilal Ahmed

• Manual & automation testing on Mobile and Web apps to identify bugs and ensuring high level of product quality in an agile team, communicating with different team members and stakeholders • Automated mobile app to improve test coverage by 30% reduction time in testing and maintained test data, resulting in a 20% increase in customer satisfaction and 15% increase in testing efficiency • Produced regression document improving regression testing up to 30% resulting in faster release of product to customers

• Provided L1/L2 IT Support to users • Provided training and onboarding sessions to new comers and off boarding of leaving employees • Device enrollment and policies making in MDM (Microsoft Intune) • Manage Okta – IAM Solution (SSO, Apps Provisioning/Deprovisioning, Workflow Automations) • Managing the hardware devices with Jamf Pro • Managing Documentation on Confluence • Handling tickets in JIRA and communication on Slack

• Performing both manual and automated tests to identify bugs in software applications, Oracle Forms and Reports, ensuring functionality & stability across applications. • Managed & tracked software issues, bugs & enhancement requests using JIRA, ensuring timely resolution in collaboration with development teams. • Provided IT support by troubleshooting system a& software issues, assisting colleagues with technical problems, & maintaining hardware & software performance.

Development of Network Based Software on Microsoft Dot Net using C#. Integration Applications with MSSQL Server 2012. SQL Server Reporting Services (SSRS).

• Hardware and software support, ability to diagnose user problems and solve them by using remote control such as Remote Desktop, TeamViewer • Used ticketing systems such as JIRA & Zendesk ensuring adherence to SLAs • Carry out system support activities such as installing OS, Windows, Linux macOS, business applications, managing the Active Directory and Group Policy setting • Assist in user onboarding and offboarding, managing account creation, permissions, and access through Azure Active Directory or LDAP

Provide support to marketing team by creating engaging blog and social media content. Monitor analytics with social media team to identify viable ideas.

Information Management Systems