Muhammad Faiz Khan

Technical product owner of the applications, communicating with internal teams, vendors, customers and users, from requirement gathering to project/feature delivery. Deploying applications on OpenShift Container Platform. Managing 200+ Linux and Windows based servers for the applications. Application and Server monitoring with Nagios, Centreon Automating the deployment process through Jenkins.

Leading DevOps Team for the projects and product maintenance for 350+ Enterprise ERP customers. Working in complete Agile environment and tools like Azure DevOps. Enterprise Customers technical account management. Automating infrastructure using Terraform. Automating the deployment process through Azure Pipelines & Jenkins. RabbitMQ cluster deployment and management. Complete stack deployment with Webservers, APIs, Caching etc Automated code deployment on Windows and Linux based servers through Jenkins.

AWS and Azure Engineering Release Automation with Jenkins AWS Infrastructure deployment with load balancing, caching and off-site backups (EBS, EC2, ELB, S3, RDS, AutoScaling, Cloudfront, ElasticCache etc) Troubleshooting of cloud based, application level and server level issues in clients' servers.. Application , Traffic and Server monitoring (NewRelic, AppDynamics, Monit, Nagios, Google Analytics, Piwik etc) Server optimization for website speed and performance.

Worked with TCS E-com Private Limited in DevOps Department for implementing and managing all servers for e-commerce shopping websites, yayvo.com and sentimentsexpress.com. • AWS Engineering • AWS Infrastructure deployment with load balancing, caching and off-site backups (EBS, EC2, ELB, S3, RDS, Cloudfront, ElasticCache etc) • Stack deployment/setup (LAMP, LEMP, XAMMP etc) • Reverse Proxy implementation. • Integration of CDN.

• System Initialization, Package Management, User & Group Administration, Advance File System Management, Network Configuration • Setting up on-site and off-site backups with retention policy. • Server patching, Package management, application updates. • Server and Web Applications monitoring. • Application and server-level optimization i.e. Symfony, Wordpress, Magento etc. • Maintain and manage various services running in Linux system such as Apache, Nginx, MySQL,

Worked with the pioneers of the VPN service, serving more than 6 million clients worldwide. Remote Technical Troubleshooting. VPN performance improvement advisory to clients. Live chat handling and lead conversion. Support tickets handling. e-Commerce Specialist. Business intelligence operations (BI). PayPal Disputes, Resolution and Chargebacks handling. Technical and Event based coordination with marketing team. e-Business. Customer Services Expertise.

1. Analysis and Layout Design Report on MS Visio – Datacenter for The Main Branch of NBP. 2. Analysis and Layout Design Report on MS Visio – Datacenter for Burj Bank. 3. Installation and Configuration of Infosec Industrial UPS – Bank Islami, Verector Consultants and Bank Al-Habib.