Muhammad Imran Afzal

I have designed and deployed end-to-end infrastructure architectures, producing HLDs, LLDs, and functional specifications to improve clarity, scalability, and future expansion planning. I build and manage hybrid environments across VMware, Hyper-V, and Azure, enabling flexible workload distribution and cost efficiency. I have modernized Active Directory environments, including domain controllers, GPOs, and NPS servers, improving authentication performance and compliance.

Supported 24/7 mission-critical infrastructure across multi-site environments with 80+ ESXi VMs. Improved system reliability, security, and operational consistency through structured patching, Commvault backups, DR simulations, and Splunk integrations. Strengthened authentication security with RADIUS/AD, executed firmware/IOS upgrades, and delivered ISO/ITIL-aligned documentation. This contributed to stronger compliance, reduced downtime, and improved infrastructure resilience.

A dependable IT Support Specialist with hands-on experience delivering first- and second-level technical support across diverse Windows and Mac environments. I excel at diagnosing and resolving user issues, coordinating with third-party vendors for complex AV and application-related problems, and maintaining clear, timely communication throughout the incident lifecycle. I have a strong track record of managing ticket queues, performing system upgrades, supporting enterprise hardware.