Muhammad Ebad

• Own project management within Azure DevOps, ensuring work items are being properly captured and managed within the system • Act as a liaison between business teams and technical teams to ensure alignment on project goals. • Develop and maintain project documentation, project plans including process flows, use cases, user stories, Business Requirement Document, Test Cases, Functional Specification Document. • Perform UAT and ensure solutions meet business needs and requirements.

Leading team of developers, programming applications, assigned coding tasks to team members. • Effectively translated complex business needs into actionable technical specifications, ensuring alignment between business goals and technical implementations • Worked on CRM On Premise F&O Customizations, Plugins Development and Webforms in ASP .NET. • Performed rigorous UAT to validate solutions against business needs and require

Experience with configurations of CRM including, but not limited to, forms, workflows, business rules, record security, • Experience in .Net technologies, building custom applications using ASP.NET, HTML, JavaScript. • Hands on experience in creating and modifying reports with reporting tools like Crystal Reports, RDLC.

Handling of 100’s of customer related queries per day relavant to cyber security(Project PureVPN). • Develop customer relationship that promote retention and loyalty, ultimately improving improving customer lifetime value and reducing churn. • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manag