Muhammad Manzoor

M365 and endpoint management: tenant configuration, licensing, Exchange Online, SharePoint and Intune MDM policies. Windows Server administration (2008-2025) across 27+ physical and virtual servers: Active Directory, GPO, DNS, DHCP, backups. 2nd/3rd-line desktop and VIP support for 300+ users; conference room AV (MS Teams Rooms). Network and security: FortiGate firewalls, IPsec VPNs, Zscaler.

Ran daily service desk for 250+ Active Directory users across 12+ branches (1,200+ tickets per year, 90% first-contact resolution). Endpoint and hardware rollout (PCs, barcode scanners, thermal printers); remote support via TeamViewer/AnyDesk. Sophos firewall rules, web filtering, site-to-site VPNs between branches; Yealink/Yeastar PABX administration.

Contract role (project). 2nd/3rd-level desktop and user support for 300+ users in a logistics environment under strict SLAs. Active Directory lifecycle for 100+ users; Microsoft Intune MDM for 200+ mobile devices and MDE handhelds. MFA troubleshooting (YubiKey FIDO2, Microsoft Authenticator); hardware support (Zebra printers, scanners, laptops).

Remote role. Conducted 100+ IAM audits on the Vanta platform. Performed SOC 2 Type II control testing (CC6.1/CC6.2) and ISO 27001 Annex A.9 access control assessments. Reduced client IAM risk by 30%.